Nightmare With Tracfone

Art's Visual Media Review2

I am preparing a review of “Better Call Saul” but I’m not finished.  Instead I will relate an experience that I had with a cell phone provider, I.E. Tracfone.  Consider it a public service:

 

Nightmare With Tracfone

“God damn it!” I shouted into the cell phone. “I’m done with you, asshole, done done done! Go Fuck yourself, you motherfucker!” My wife stared at me in total shock. I hadn’t blown up like that in decades. If ever: in fact, I don’t remember the last time I lost my temper. Well, yes I do but that was fifty years ago and I was enraged with a particular girl. That’s a long time to go without blowing my cool. I did not, however, keep my head this week. Not after dealing with my cell phone carrier, i.e: Tracfone.. It may be that their service people are coached to present a hostile front to customers asking for refunds. After three days of agony dealing with Tracfone employees I ended the encounter screaming into my phone,

I can’t remember being as angry as I was now with this asshole fuck-turd Tracfone employee who was probably twenty six, living in a shitty condo somewhere in Reseda or Toluca Park. I don’t really assign blame to this hapless cubicle worker. I have compassion. I know I’m living a better life than he is. This essay is my revenge on Tracfone and a cautionary tale to anyone who has a mishap with a cell phone carrier.

I’ve used Tracfone for years without problems and the advantage of Tracfone is that they’re cheap. Like 90- days- with -unlimited -calls – for thirty – bucks cheap. I could keep going for months at ten bucks a month, and so I did, for seven years. Then I lost my phone. It was gone. No searching could retrieve it. The finder-app said it was on Third Street in Santa Rosa. I did a couple of drive-by searches. Alas, the phone was gone. I needed a new one. Everyone needs a cell phone. What if there’s an emergency in your 1998 Jeep Cherokee with the rattling fan belt? What if you can’t text your lover, your spouse, your kids, your granma? Phones possess dramatic intensity. This is the twenty first century! Phones are highly charged emotional extensions. They carry family, friendship, love, sex, money….all kinds of drama.

And I had lost mine. I needed a new one, quickly. I got on the Tracfone website and ordered a modest but decently cool phone costing $131.09. Then I waited. I expected delivery in no more than two days. Everything comes immediately these days. Drones drop your shit on your porch five minutes after you order. UPS robots open your back door and leave it on the couch by five o’clock. Things really move! But the phone didn’t arrive. And I waited yet another two days, still there was no phone. I needed a phone. Doesn’t everyone? Does life proceed without cell phones? Clearly it doesn’t. So, I tried again with Tracfone. I needed a phone, asap. I ordered a hundred dollar phone and asked Tracfone to expedite the shipping. I tried to order the drone service but Tracfone isn’t up to speed in that way. I did the next best thing: overnight shipping. I received that phone the next day. Where was the first phone? The one that costs $131.09. No one knew. I had never received a confirmation e-mail, a fact that should have raised a red flag. Of course, in this world we walk through a forest of red flags daily, so it meant nothing. Three weeks later there was a knock on the door, and a Fedex driver handed me a box. I accepted the box. I shouldn’t have. But I did, and therein lies this whole agonizing tale. It was, of course, the missing phone. I didn’t need a phone anymore. I took it down to the post office, paid fifteen bucks to ship it back to Tracfone. It was received by Tracfone in two days and I asked for a refund of $131.09. According to the phone agent, I should receive my refund within three to five work days.

I used the new phone for a while. Let’s give it a name. Call it Stylo 4. Then one morning I awoke to a seemingly normal day. It turned abnormal as soon as I tried to make a call with Stylo 4. I dialed a number and a neutral female voice said “Your device has been de-activated. If you wish to speak to Tracfone, please stay on the line.” So I held, and shortly had the Tracfone robot and went through three sets of identifications and options until I finally said that word, “Other”, which means that non of my problems were addressed by the previous robot. So I got another, more senior, robot.  Again, after enduring the list of options, I uttered that loaded word, “Other”. I waited another ten minutes, then, finally, I got an agent.

Why has my phone been de-activated? The agent asked for the ID number or the EIMI identification code for the phone. I read it off the little red booklet, then I double checked the phone itself. The numbers matched.The Tracfone employee stated, quite simply, “That’s the phone that you returned to us.”

Huh? I’m holding this phone in my hand, I explained. I’m reading the EIMI number from this phone.

“We’re sorry, sir, but that’s the phone you returned to us.”

“No,” I said calmly, “it’s clearly not the phone I sent to you. I never opened the box on the other phone, the one you sent to me, the one that took three weeks to arrive, the one that cost $131.09 and is slated for refund directly into my bank account. I already had another phone, that I bought from you, Tracfone, for about a hundred bucks.”

“Would you please read the number again, sir.” I did so.

“Sir, that is the phone that you returned to us, according to the EIMI number.”

“There’s some mistake here. Can I speak to your supervisor?” Then I made a random hand movement, accidentally touched a number on the dial pad, and was disconnected. I had to start over again. I began with the first robot, then the senior robot, punching number after number. I asked for an agent, then a supervisor, and I arrived at the same deadlock at which I had arrived before. Tracfone is telling me that I returned the very phone upon which I was presently speaking.

“Does it occur to you that this is flagrantly impossible and that perhaps there’s been a mistake at your end?”

“Sir, your refund will be deposited in your account within thirty days.”

“Thirty days? I thought it was three to five days.”

“Your account has been marked and referred to our dispute department. Are you trying to obtain a free phone?”

I was shocked. “Of course not. Forget the refund for now, OK?. Please, just re-activate my phone number because I’m an elderly man suffering from Recalcitrant Plebny, Mono-Amine Insufficiency and a serious case of Portofino.”

Must I continue? I don’t want to. I spent nearly three days on the phone with Tracfone (the only number with which I could connect) and got nothing, no re-activation, a delayed refund and a black mark against my name. I think the black mark happened because after so many hours of going around and around I lost my temper and shouted “I’m sick of you assholes, I’m done I’m done, so Fuck You!”

Then I went to Walmart and purchased a Samsung A10e, a nice little phone. I’m signed up with Sprint and I’m paying $45 a month for the privilege of no longer dealing with the morons at Tracfone. I call them morons but I think that they’re just following company policy, to whit: Obfuscate, delay, confuse, deny, denigrate, de-activate.

That’s my cautionary Tracfone tale. Does any of this sound familiar? Is the world crazy? Of course it is.

For a further take on the basic humor and craziness of cell phones, go to my essay, “Total Cell Phone Ban” Click here: Complete Cell Phone Ban Coming Soon


A Midwesterner by birth, Arthur Rosch migrated to the West Coast just in time to be a hippie but discovered that he was more connected to the Beatnik generation. He hearkened back to an Old School world of jazz, poetry, painting and photography. In the Eighties he received Playboy Magazine’s Best Short Story Award for a comic view of a planet where there are six genders. The timing was not good.  His life was falling apart as he struggled with addiction and depression. He experienced the reality of the streets for more than a decade. Putting himself back together was the defining experience of his life. It wasn’t easy. It did, however, nurture his literary soul. He has a passion for astronomy, photography, history, psychology and the weird puzzle of human experience. He is currently a certified Seniors Peer Counselor in Sonoma County, California. Come visit his blogs and photo sites. www.artrosch.com and http://bit.ly/2uyxZbv


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